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AI Enabled ServiceDesk Support for MSPs

AI Enabled ServiceDesk Support for MSPs

Applied IT is on the mission to provide round-the-clock, top-quality IT Service Desk specialists, trained by industry-leading MSPs and empowered by AI.

Applied IT is on the mission to provide round-the-clock, top-quality IT Service Desk specialists, trained by industry-leading MSPs and empowered by AI.

Our partners

Applied IT is the newest initiative from Applied Labs, dedicated to delivering reliable, cost-effective IT Service Desk support for MSPs across the US. Our specialists are vetted, trained by experienced MSPs, and equipped with the latest generative AI tools to ensure they deliver world-class support that’s faster, smarter, and more efficient—24 hours a day, 7 days a week.

Applied IT is the newest initiative from Applied Labs, dedicated to delivering reliable, cost-effective IT Service Desk support for MSPs across the US. Our specialists are vetted, trained by experienced MSPs, and equipped with the latest generative AI tools to ensure they deliver world-class support that’s faster, smarter, and more efficient—24 hours a day, 7 days a week.

Applied IT team
Applied IT team
Applied IT team
Applied IT team

Our Process

Our Process

Rigorous Vetting

We handpick the best talent. Our rigorous vetting process ensures that each IT specialist meets the highest standards of technical proficiency, adaptability, and customer service. Only top performers make it through, ensuring your MSP receives support you can trust.

Monitoring & Support

Each support team is guided by a dedicated team lead on our side, ensuring not only strict alignment with MSP processes but also adherence to top industry standards. Our team leads provide extra support whenever it’s needed, creating a robust foundation for success.

Comprehensive, MSP-led Training

Our support specialists undergo intensive training by our partner MSPs themselves, learning the nuances of service desk operations and troubleshooting from the ground up. This training guarantees that they’re familiar with MSP workflows, customer interactions, and service priorities, so they’re ready to integrate seamlessly with your existing systems.

Structured Onboarding

With the power of Thread’s advanced software and generative AI tools, our specialists resolve tickets faster and more accurately. The AI-driven approach allows for smarter ticket routing, faster resolutions, and proactive support that anticipates issues before they escalate, all available 24/7 to ensure there’s no downtime in customer satisfaction.

Our Benefits

24/7 Support

24/7 Support

Our round-the-clock support ensures that your IT issues are addressed at any time, day or night. With Applied IT, you can rest assured that expert assistance is always just a call away, providing peace of mind for your business operations

Our round-the-clock support ensures that your IT issues are addressed at any time, day or night. With Applied IT, you can rest assured that expert assistance is always just a call away, providing peace of mind for your business operations

First-Call Resolution

First-Call Resolution

We prioritize resolving issues on the first contact, minimizing downtime and frustration for your clients. Our highly trained specialists are equipped to handle a wide range of problems efficiently, ensuring a smooth and satisfactory support experience.

We prioritize resolving issues on the first contact, minimizing downtime and frustration for your clients. Our highly trained specialists are equipped to handle a wide range of problems efficiently, ensuring a smooth and satisfactory support experience.

AI-Enhanced Support

AI-Enhanced Support

Our partnership with Thread empowers our specialists with generative AI and messaging tools. This AI-driven approach enables faster ticket resolutions, smarter routing, and even proactive issue detection, elevating the overall quality of support.

Our partnership with Thread empowers our specialists with generative AI and messaging tools. This AI-driven approach enables faster ticket resolutions, smarter routing, and even proactive issue detection, elevating the overall quality of support.

Security & Compliance

Security & Compliance

Our agents operate from secure offices using dedicated hardware, are rigorously trained in cybersecurity best practices, and can work within clean-room environments when required, ensuring your clients’ data is protected to the highest standards

Our agents operate from secure offices using dedicated hardware, are rigorously trained in cybersecurity best practices, and can work within clean-room environments when required, ensuring your clients’ data is protected to the highest standards

Our Outsourcing Destination

Our Outsourcing Destination

After six years of growth in Uzbekistan, we’ve established a strong foothold in this dynamic Central Asian market. With 60% of its 35 million population under the age of 30, Uzbekistan provides a rich talent pool, making it an ideal hub for sourcing and training top professionals.

After six years of growth in Uzbekistan, we’ve established a strong foothold in this dynamic Central Asian market. With 60% of its 35 million population under the age of 30, Uzbekistan provides a rich talent pool, making it an ideal hub for sourcing and training top professionals.

Government Support

We leverage substantial support from the Uzbek government as it drives growth in the technology sector and enhances outsourcing capabilities. With generous tax incentives and access to extensive statewide training programs, we operate at a level and scale that’s challenging to match elsewhere.

We leverage substantial support from the Uzbek government as it drives growth in the technology sector and enhances outsourcing capabilities. With generous tax incentives and access to extensive statewide training programs, we operate at a level and scale that’s challenging to match elsewhere.

Strong Training Partnerships

Our extensive network of partner universities, offering English-taught programs, enables us to recruit and develop top-tier talent. Additionally, our collaborations with local tech academies and CompTIA have positioned us as a leading employer in the region, providing unmatched career and growth opportunities compared to other local organizations.

Our extensive network of partner universities, offering English-taught programs, enables us to recruit and develop top-tier talent. Additionally, our collaborations with local tech academies and CompTIA have positioned us as a leading employer in the region, providing unmatched career and growth opportunities compared to other local organizations.

Recognized Employer of Choice

As a recognized employer of choice, we are known for fostering career growth, skill development, and long-term success. Actively participating in major career events, sponsoring hackathons, and supporting tech meetups, we contribute significantly to the local tech ecosystem. Our commitment to employee satisfaction has strengthened our reputation, making us a sought-after destination for talented professionals.

As a recognized employer of choice, we are known for fostering career growth, skill development, and long-term success. Actively participating in major career events, sponsoring hackathons, and supporting tech meetups, we contribute significantly to the local tech ecosystem. Our commitment to employee satisfaction has strengthened our reputation, making us a sought-after destination for talented professionals.

Applied IT team
Applied IT team
Applied IT team
Applied IT team
Applied IT team
Applied IT team
Applied IT team
Applied IT team
Applied IT team
Applied IT team
Applied IT team
Applied IT team
top tech support talent
top tech support talent
top tech support talent
top tech support talent

Top Talent Commitment

Top Talent Commitment

At Applied IT, we focus on attracting and nurturing the industry’s best talent. Through partnerships with top universities, specialized training, and continuous professional development, we equip our team with advanced skills and knowledge. Our rigorous selection and mentorship process foster a culture of excellence, enabling our professionals to deliver consistently high-quality service. By investing in our people, we ensure a skilled, motivated workforce dedicated to exceeding client expectations.

At Applied IT, we focus on attracting and nurturing the industry’s best talent. Through partnerships with top universities, specialized training, and continuous professional development, we equip our team with advanced skills and knowledge. Our rigorous selection and mentorship process foster a culture of excellence, enabling our professionals to deliver consistently high-quality service. By investing in our people, we ensure a skilled, motivated workforce dedicated to exceeding client expectations.

Our Partners

Our Partners

Applied IT collaborates with Wheelhouse IT, a recognized name in MSP services, to develop and grow our specialists. This partnership strengthens our training and support processes, ensuring that every Applied IT specialist understands the core challenges and opportunities within the MSP industry, while following the best practices.

Applied IT collaborates with Wheelhouse IT, a recognized name in MSP services, to develop and grow our specialists. This partnership strengthens our training and support processes, ensuring that every Applied IT specialist understands the core challenges and opportunities within the MSP industry, while following the best practices.

Strategic Partner: Wheelhouse IT

Through our partnership with Thread, each Applied IT specialist is empowered by generative AI and messaging tools that streamline ticket management, improve response times, and boost accuracy. These tools allow our specialists to proactively solve issues, offering your clients an enhanced, seamless support experience.

Through our partnership with Thread, each Applied IT specialist is empowered by generative AI and messaging tools that streamline ticket management, improve response times, and boost accuracy. These tools allow our specialists to proactively solve issues, offering your clients an enhanced, seamless support experience.

AI-Enhanced Support with Thread

Our strategic partnership with CompTIA allows us to harness their extensive training resources and provide ongoing support to our employees. This ensures our team stays at the forefront of IT skills and best practices. We also encourage and support our specialists' growth, helping them advance their careers in IT support.

Our strategic partnership with CompTIA allows us to harness their extensive training resources and provide ongoing support to our employees. This ensures our team stays at the forefront of IT skills and best practices. We also encourage and support our specialists' growth, helping them advance their careers in IT support.

Training Partner

Insights

Insights

The Future of MSP support
The Future of MSP support

The Future of MSP Support: How AI and Human Expertise Transform IT Service Desks

Oct 30, 2024

24/7 AI-driven service desk support
24/7 AI-driven service desk support

Empowering MSPs with 24/7 AI-Driven Service Desk Support: The Applied IT Advantage

Oct 30, 2024

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