As businesses rely increasingly on seamless IT operations, Managed Service Providers (MSPs) find themselves tasked with delivering exceptional service, even after hours. But offering 24/7 support can be a challenge, especially with the rising expectations of immediate and effective assistance. At Applied IT, we’re addressing this demand by empowering MSPs with AI-driven, round-the-clock IT Service Desk solutions that combine human expertise with advanced technology to provide a new standard of support.

Here’s how Applied IT enables MSPs to deliver unparalleled support around the clock.

Why 24/7 Support is Essential for MSPs

In today’s global business landscape, IT issues can arise at any hour. For clients operating in multiple time zones or industries that require 24-hour service (like healthcare, finance, or e-commerce), a 9-to-5 support schedule simply won’t cut it. When clients face technical issues, downtime not only affects their operations but can also impact their customer satisfaction and revenue.

By providing 24/7 support, Applied IT helps MSPs:

1. Minimize Downtime: Continuous monitoring and instant response times mean issues are resolved faster, minimizing potential downtime.

2. Enhance Client Satisfaction: Immediate support around the clock ensures clients feel secure knowing they have help available whenever needed.

3. Stay Competitive: Offering 24/7 support can set an MSP apart, creating a key differentiator in the market.

The Applied IT Approach: AI-Enhanced Support with Human Oversight

Applied IT’s support model combines generative AI with skilled IT specialists, ensuring that clients receive the best of both worlds. Through our partnership with Thread, each support agent has access to AI tools that streamline ticket management, expedite responses, and anticipate client needs.

Our AI-powered approach allows Applied IT to:

• Handle Routine Tasks Automatically: AI can manage repetitive tasks like resetting passwords, categorizing tickets, or checking for common solutions, freeing up agents to focus on more complex issues.

• Speed Up Resolutions with AI-Driven Insights: AI analyzes incoming tickets and provides agents with relevant data from past cases, speeding up resolution times and improving accuracy.

• Enable Proactive Monitoring: With predictive capabilities, our AI systems detect potential issues before they affect the client’s environment, enabling proactive interventions that keep systems running smoothly.

Applied IT Specialists: Trained, Tested, and Trustworthy

While AI provides powerful support capabilities, human expertise remains at the heart of Applied IT. Each of our specialists is carefully selected through a rigorous vetting process and trained by our MSP partners and CompTIA. By combining technical proficiency with interpersonal skills, our team is prepared to deliver a level of support that AI alone cannot provide.

Training and Development with Industry Leaders

Our specialists undergo training led by seasoned MSPs and are supported by CompTIA’s extensive resources. This ensures they’re not only technically proficient but also well-versed in the unique challenges and workflows of MSP environments.

Continuous Improvement

To stay ahead in the dynamic world of IT, our specialists regularly upskill through advanced training and certifications. This commitment to professional development means that Applied IT experts stay updated on the latest tools, techniques, and best practices, empowering them to provide informed and effective support.